Refund & Return Policy
Last Updated: July 24, 2026
At BuildUP Construction Solutions, operated by BUILDUP PROFIX SOLUTIONS, customer satisfaction is important to us. We are committed to delivering quality construction materials and related products. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be requested.
1. Overview
This policy applies to all products purchased from BuildUP Construction Solutions through our website, direct sales, or authorized representatives.
Customers are requested to carefully review this policy before placing an order.
2. Delivery Inspection
Customers are advised to inspect all products immediately upon delivery.
Please verify:
- Product quantity
- Product condition
- Packaging integrity
- Product specifications
- Any visible damage during transit
Any discrepancy, damage, or shortage should be reported to us as soon as possible.
3. Eligibility for Returns & Refunds
A return, replacement, or refund may be approved if:
- The product was damaged during delivery.
- An incorrect product was delivered.
- The product does not match the confirmed order or invoice.
- A manufacturing defect is identified before the product is used or applied.
To be eligible, the issue must be reported within 7 days of delivery, along with appropriate supporting evidence.
4. Non-Returnable Products
Due to the nature of construction materials, the following items cannot be returned or refunded:
- Products that have been opened or used.
- Materials that have been mixed or applied at the project site.
- Custom-mixed or specially manufactured products.
- Cut, customized, or made-to-order quantities.
- Products damaged due to improper storage, handling, or application after delivery.
- Clearance, promotional, or special-order items, unless received damaged or incorrect.
5. How to Request a Return
To request a return or refund, please contact us using the details below and provide:
- Order or Invoice Number
- Product Name
- Quantity
- Reason for the request
- Clear photographs or videos showing the issue
- Delivery date
Business Email: hello@buildup.co.in
Phone: +91 95450 92224
Our support team will review your request and guide you through the next steps.
6. Inspection & Resolution
Once your request is received, our team may inspect the product or request additional information.
If the claim is approved, we may, at our sole discretion:
- Replace the product (subject to stock availability);
- Arrange an exchange for an equivalent product; or
- Process a refund to the original payment method or through bank transfer, where applicable.
7. Refund Processing
Approved refunds are generally processed within 7–10 business days after verification and approval.
Refunds will be issued:
- To the original payment method for prepaid orders; or
- Via bank transfer for offline, cash, or COD transactions, where applicable.
Actual credit timelines may vary depending on your bank or payment provider.
8. Shipping & Transit Damage
If products are received in a damaged condition due to transit, customers must notify us within 48 hours of delivery.
Please provide:
- Photographs of the damaged product
- Images of the packaging
- Copy of the delivery receipt or invoice
Upon verification, we will arrange a replacement, pickup (where applicable), or refund in accordance with this policy.
9. Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched or delivered, cancellation requests may not be accepted and will be subject to this Refund & Return Policy.
10. Contact Information
For any questions regarding returns, replacements, cancellations, or refunds, please contact:
BuildUP Construction Solutions
(Operated by BUILDUP PROFIX SOLUTIONS)
Business Email: hello@buildup.co.in
Udyam-Registered Email: navalmalpani@gmail.com
Phone: +91 7588119898
Website: www.buildup.co.in
GSTIN: 27BNLPM6111M2ZM
We aim to respond to all customer queries within 48 hours during business days.